Last Updated 6/7/19
Terms are subject to change at any time and will be posted on this page as soon as they are updated. The terms on your current project agreement hold true through your project, however, with any future projects the terms may change according to this page.
All payments are accepted in US Dollars ($) via Visa or MasterCard.
You will receive an invoice via email that you can use to make your payments directly online.
A deposit of 50% is due prior to the start of any design project. The remaining balance of any design project is due after the design is approved and prior to the transfer of any final files to you or before your website goes live.
Payment plans are available for bigger projects. Please inquire for more details.
All quoted timelines are my best estimates but they are not guaranteed. If you are late in making a deposit or sending certain files that are needed, your project may be delayed and/or rescheduled to another date. If rescheduling is needed, additional fees may apply.
Design revisions are expected. Please submit all revision requests within one written message (this counts as one revision round). The number of included revision rounds will be stated on your quote. Revisions beyond what's included will be charged at my hourly rate and added to your final balance.
Revisions must stay within the scope of the project and be considered "tweaks" or "edits." If you decide you'd like to change the entire direction of the design, additional fees will be applied and possible delays may occur.
Once a design is approved, the revision process will be considered complete and additional revisions must be purchased per hour or at an agreed upon rate.
FEATURES + ADD-ONS
The included features and services will be clearly outlined in your quote. You understand if a feature or service is not included in your quote then it will not be included in your project. Requesting this feature or service will be an additional cost, which will be clearly explained to you before implementing it. If you agree to the price then it will be included as an addition to your final balance.
FILES, CONTENT, IMAGES, DOCUMENTS, VIDEO OWNERSHIP
It is your responsibility to ensure you have the right to use any and all files, content, images, documents, videos and any other items you provide to Whipped Dream for any project.
Whipped Dream is not liable or responsible for any copyright or ownership issues for files, content, image, document, videos or other items used for any project.
It is also your responsibility to send all copy and all photos (including purchased stock pictures) for your website. If you'd like me to find photos for your website, additional fees will apply.
WEB HOSTING + SPACE
You understand that you will need a separate agreement with a web hosting company to host your website. The hosting plan you choose will determine the bandwidth, space and concurrent connections available for your website. I am happy to provide you with information and recommendations to decide which hosting plan will work for you, but it is ultimately your responsibility to uphold, follow and understand your service agreement with your web hosting company of choice.
If your website is on a database, or uses a database, you understand that there are certain size restrictions. Whipped Dream is not liable or responsible for hosting your website or spacing restrictions associated with the hosting plan you choose. We are also not responsible for any server downtime, software issues or any other compatibility issue that may arise after the launch of the site.
You will need to provide me with access to any ftp, hosting, domain, and/or WordPress account information (usernames and passwords) for the sole purpose of installing, configuring, developing and testing your website. In certain instances, usernames and passwords for other accounts may need to be provided in order to configure special features on your website.
Whipped Dream will never share your usernames or passwords with anyone at anytime. It is strongly recommended to change your password once your website has been completed.
This includes: domain registrar, hosting, email and WordPress logins.
Whipped Dream is not responsible for server downtime, software issues or any other compatibility issue that may arise after the launch of your site. It will be your responsibility to manage your website or blog once it is completed. It is very important to keep your plugins, themes and the WordPress software up-to-date, as this helps protect your site from hackers and keeps your website running smooth every month. If you are interested in a monthly website maintenance package, please let me know and I will provide you with some pricing options.
WEBSITE DESIGN CREDIT
I usually add a website design credit to the bottom of all websites or blogs that I design. This credit simply says "Website Designed by Whipped Dream" with a link to my website. If you have an issue with this, please let me know.
TERMINATION OF CONTRACT
If you cease to cooperate for any reason or you are not willing to pay required additional revision prices and/or fail to provide me with communication necessary to deliver a final product, the contract is hereby terminated and client forgoes any costs associated with contract. No refunds under any circumstances.
If after repeated attempts, client fails to communicate or deliver requested materials within (12) weeks, Whipped Dream reserves the right to void this agreement and any money received will be non-refundable.
Client and designer must create a new Agreement. If after repeated attempts to continue the project, client fails to participate in accordance with the project timeline, or becomes otherwise unresponsive to designer's requests for a period of (2) weeks, all work will be stopped immediately.
In order to continue the project, client must submit all requested information and communicate with designer through telephonic communication. If client continues to show lack of response, this agreement will be terminated without further notice. Client will forfeit all rights to the work completed and any money received by designer will be non-refundable.
If work is put on hold or limbo for in excess of (12) weeks, without any agreed to or written request for an extension of the contract, the contract is deemed null and void. Whipped Dream is no longer responsible to provide any finished design. All partial designs submission is at the discretion of the designer. Client abandons right to further work in the absence of a new contract. No refunds.
Due to the digital nature of our products and online services, there are no refunds given at any time, which you are responsible for understanding upon providing a deposit and any other payments to us.
This holds true for any products that have already been printed and shipped.
RIGHTS TO ARTWORK
Whipped Dream retains copyright to all design work. Copyright may be transferred for an additional fee. Native files will be provided for an additional fee. We reserve the right to include all graphic design on the www.whippeddream.com portfolio and social channels.
BACKUP FILE FORMATS
There is a minimum $75.00 fee to redeliver lost files, depending on complexity/quantity of files to be resent.
DISPUTE SETTLED BY ARBITRATION AND GOVERNING LAW
Any dispute under or about this Agreement must be submitted to and resolved through small claims court.
ACCEPTANCE OF TERMS
By submitting any form of payment to Tara Tierney or Whipped Dream means you understand and accept the terms on your quote and as such this shall act as a legal and binding contract.